Provide the customer with peace of mind, security and a high commitment

Increased pressure to accelerate cycle times, reduce expenses and improve customer satisfaction

Rapid changes in technology, demographics and consumer expectations are affecting the insurance industry.

Faced today with a radical change in the advent of digital where improving the ability to handle data quickly and accurately is a matter of survival.

Example

The disruption faced by the insurance industry is particularly reflected in the industry's new forms of automotive insurance.

In which the payment turns out to be variable based on parameters such as: kilometers traveled, type and place of usual parking, type of driving and others of georeferential type.

While the industry has the tools that allow it to track and perform associated risk calculations, for application to the variable monthly premium. It faces the need for accountability and transparency in front of its customers.

Challenge

The industry faces the need to deliver periodic reports to its customers, including a cart with the items within the contract and those additional from the period.

Solution

Using the process automation platform MasterBase®, some insurance companies, have set up processes to sort each customer's data, structure a PDF document containing it, and make a monthly submission to each customer of that information.

All this without having to hire additional staff.

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