Improving responsiveness and quality of customer service

Know the client, filter their requests and have the necessary information to serve them

Customers are not predictable. Thanks to digitization, today they can demand their attention through multiple points of contact and at any time. Companies need to set up automated customer-oriented processes to reduce response times, give them 24/7 access to services, and differentiate theself from the competition as a service.


The disruption faced by the insurance industry is particularly reflected in the industry's new forms of automotive insurance.

In which the payment turns out to be variable based on parameters such as: kilometers traveled, type and place of usual parking, type of driving and others of georeferential type.

While the industry has the tools that allow it to track and perform associated risk calculations, for application to the variable monthly premium. It faces the need for accountability and transparency in front of its customers.


The industry faces the need to deliver periodic reports to its customers, including a cart with the items within the contract and those additional from the period.


Using the process automation platform MasterBase®, some insurance companies, have set up processes to sort each customer's data, structure a PDF document containing it, and make a monthly submission to each customer of that information.

All this without having to hire additional staff.

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