SFA: Sales Force Automation
Take control of your sales, but also of the image and communication promoted by each one of your sellers.
Assist sellers with their tasks, by supporting communications with customers.
Forget about informal communications lacking statistics or monitoring control that may result in a distorted image of your company.
Benefits for sellers
Now they can:
- Administrate a pool of contacts.
- Manage communications with prospects.
- Define alerts on visiting and phoning contacts.
- Send emails directly from the application to any contact in the list.
- Obtain records of deliveries (bounces, readings, links).
- Manage customer database in an efficiently and secure way in matters regarding support.
- Connect remotely via web, avoiding time-consuming processes of reaching a computer when sending a quote.
Benefits for supervisors and their company
They can:
- Consolidate a company image and encourage their sellers to promote it among all customers and prospects.
- Control performance of sellers.
- Observe prospect’s activities.
- Avoid spam and abuses.
- Globally manage pool of contacts.
- Protect your image and the consistency of provided information.
- Reassign contacts (dismissal/resigning, change of product).